Thomas (Tommy) McColl
Senior Project Management Professional
Hong Kong, HK.About
A highly accomplished Project Management professional with over 20 years of experience driving complex IT and operational projects within the UK and Hong Kong financial services sectors. Proven expertise in navigating strict regulatory frameworks, leading high-stakes deliverables, and stabilizing PMO functions during critical transitions, consistently ensuring project success and mitigating risks. Adept at strategic stakeholder engagement, process optimization, and leveraging data-driven insights to achieve significant operational efficiencies and project sign-offs ahead of schedule.
Work
Hong Kong, Hong Kong, Hong Kong
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Summary
Spearheaded project management and PMO functions for a major pension services initiative, progressing rapidly from Assistant Project Manager to PMO Manager within eight months due to demonstrated leadership and strategic contributions.
Highlights
Directed the successful, ahead-of-schedule delivery of complex contractual deliverables in both 2023 and 2024, overcoming persistent engagement challenges.
Stabilized PMO operations during significant staff turnover, assuming full responsibility for critical functions and training new team members to prevent project disruption.
Authored and updated over 100 critical documents for deliverable review cycles, demonstrating deep subject matter expertise and ensuring compliance.
Championed and implemented the Wrike project management tool, developing a comprehensive knowledge base and providing support, later producing key analysis for strategic decision-making.
Produced comprehensive monthly Project Health Reports (PHR) and Key Risk Indicator (KRI) reports, enhancing governance and proactive risk mitigation.
Hong Kong, Hong Kong, Hong Kong
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Summary
Managed the comprehensive end-to-end migration of in-house pension operations to a Third-Party Provider (TPP), ensuring strict adherence to project targets and scope.
Highlights
Directed all core project management functions, including scheduling, budget formulation, risk mitigation, and governance, for a critical operational migration.
Developed and maintained essential project documentation, including the Project Charter and Communication Plan, ensuring clear project guidelines.
Fostered strong relationships with the TPP and internal business leads, facilitating effective communication and reporting for senior steering committees.
Hong Kong, Hong Kong, Hong Kong
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Summary
Played a pivotal PMO role in a transformative IT project aimed at unifying three legacy MPF systems, ensuring seamless product delivery and quality assurance.
Highlights
Managed comprehensive defect tracking between JIRA and the client's Quality Centre, streamlining issue resolution for a complex system integration.
Coordinated User Acceptance Testing (UAT) support for over 100 testers, ensuring thorough validation and successful deployment of unified MPF systems.
Contributed to the successful unification of three legacy MPF systems, enhancing operational efficiency and data integrity.
Hong Kong, Hong Kong, Hong Kong
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Summary
Served as a Subject Matter Expert (SME) on WTW's proprietary MPF system, driving product development and stakeholder alignment through detailed analysis and documentation.
Highlights
Authored comprehensive user guides and developed training materials for development teams, ensuring consistent understanding and system adoption.
Gathered and analyzed complex business requirements from diverse stakeholders, translating them into actionable specifications for system enhancements.
Provided expert guidance on the proprietary MPF system, supporting product evolution and ensuring alignment with business needs.
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Led and developed a team of 10 administrators overseeing pension schemes for 35,000 members, driving significant process improvements and fostering leadership growth.
Highlights
Directed a team of 10 administrators responsible for the accurate and efficient management of pension schemes for 35,000 members.
Drove complex projects and initiated process efficiency improvements, resulting in enhanced operational workflows and service delivery.
Mentored and developed several staff members, successfully guiding their progression into leadership roles within the organization.
Implemented performance management frameworks to optimize team productivity and ensure high-quality service standards.
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Progressed from Pension Administrator to Senior Pension Administrator, ensuring accurate and compliant management of pension schemes and providing high-quality client service.
Highlights
Managed a diverse portfolio of pension schemes, ensuring accurate calculations, record-keeping, and compliance with regulatory requirements.
Provided expert guidance and support to scheme members and clients, resolving complex queries and maintaining high satisfaction levels.
Streamlined administrative processes, contributing to improved efficiency and reduced processing times for pension operations.
Trained and mentored junior administrators on complex pension regulations and internal procedures, enhancing team capabilities.
Languages
English
Skills
Project Management
Project Lifecycles, Regulatory Compliance, Stakeholder Engagement, Quality Assurance, PMO Management, Governance, Risk Mitigation, Process Improvement, Deliverable Management, Cross-functional Leadership, Budget Formulation, Scheduling, Communication Planning, PRINCE2.
Technical Tools
JIRA, Quality Centre, Wrike, Microsoft Office Suite.
Business Analysis & Operations
Business Requirements Gathering, User Acceptance Testing (UAT), SME Consultation, User Guide Development, Training & Development, Pension Administration, MPF Systems, Performance Management, Process Optimization, Data Analysis, Project Health Reports (PHR), Key Risk Indicators (KRI).
Leadership & Teamwork
Team Leadership, Mentoring, Staff Training, Conflict Resolution, Strategic Decision Support.
Industry Expertise
Financial Services, Pension Services, UK & HK Regulatory Frameworks.
Interests
Sports
Football, Exercise.
Leisure
Reading, Quizzes.